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Service & guarantee
3 Docs
Gear malfunction
My light is broken or works poorly
Lock not working
Subscription & payments
7 Docs
What happens once my 12-month subscription plan expires?
How do payments work?
How do I cancel my subscription?
Fees & Pricing
May I pause the subscription?
Jonna & Mioo transation
Subscription not cancelled
About Jonna
3 Docs
Shorter rentals
I cannot login
Do you sell used bikes
Theft & deductible
3 Docs
How should I lock my bike?
My jonna bike has been stolen, what to do?
Help, I lost my key